Determining the Requirements for E-Selection in a Small Recruitment Company: Using the Regulative Cycle

The requirements for e-selection technology to be of practical use for Company T have been investigated. Company T’s main business is in identifying and seconding personnel, especially in the technical sector, and it had been anticipating a shortage in the supply of candidates. This served as the initial problem definition for this research. In order to cope with the expected situation, speed and accuracy were seen as of major importance in adopting e-selection. Using interviews, eleven issues were identified across two topics: namely, the use of web-based technologies, i.e., speed, and the use of personal characteristics, i.e., accuracy. These eleven potential problems were ranked using a focus group. Then, based on contemporary literature, solutions were proposed to counter these problems. Combining these solutions has led to a design in which it is proposed that valid psychological instruments should be applied and interpreted by skilled professionals. Further, extensive knowledge sharing is seen as vital when dealing with the large amount of tacit knowledge associated with the work at Company T. Finally, it was concluded that the web-based technologies should primarily support the core day-to-day work activities rather than be user-friendly or provide additional functionality.